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Privacy policy

Privacy Policy

Purpose

By accessing or using the website www.Droper.ge, you are required to review this Privacy Policy. Please be aware that this Policy may be revised or updated from time to time. We encourage you to revisit this page periodically to stay informed of any changes.

By voluntarily submitting personal information through Droper.ge, you consent to its collection, processing, and storage in accordance with this Privacy Policy. This document outlines the principles, purposes, and conditions under which personal data is handled by Droper.ge.

Droper.ge, in full compliance with the Law of Georgia on Personal Data Protection and the General Data Protection Regulation (GDPR), is committed to safeguarding your personal information. This Privacy Policy forms an integral and legally binding part of the Terms and Conditions governing the use of Droper.ge.

Definitions

  • Droper.ge (referred to as "we", "our", or "the website") – LLC TakeAction, a company registered under Georgian legislation, Identification Number: 405430494.

  • Personal Data – Any information related to an identified or identifiable natural person, including but not limited to name, surname, ID number, geolocation, communication identifiers, or characteristics of physical, psychological, economic, cultural, or social nature.

  • Data Processing – Any action performed on personal data, such as collection, access, recording, organizing, storing, altering, retrieving, using, blocking, erasing, or disclosing information through transmission, publication, or otherwise making it available.

  • Data Subject (or “User”) – An individual whose personal data is subject to processing.

  • Consent – The clear, voluntary, and informed agreement of the data subject to the processing of their personal data, expressed through affirmative action.

  • Data Controller – A person or entity that determines the objectives and means of processing personal data, and conducts or delegates processing activities.

  • Data Processor – A person or entity authorized to process data on behalf of the controller. For the purposes of this Policy, LLC Mercury Delivery (ID: 405430500) acts as a designated processor.

  • Third Party – Any entity other than the user, data controller, data processor, supervisory authority, or those acting under the direct authority of the controller or processor.

  • Direct Marketing – Sending promotional content to users via telephone, mail, email, or other electronic means to inform them of products, services, ideas, or campaigns.

Consent

By using Droper.ge, you confirm that you have read and accepted this Privacy Policy. This constitutes your explicit authorization for Droper.ge to collect, process, and store your personal data in accordance with applicable legal standards. Without such consent, we are unable to offer our services or enter into a contract with you.

Legal Grounds for Data Processing

Your personal data may be processed by Droper.ge based on one or more of the following lawful grounds:

  • Fulfillment of a contract with you or preparatory steps at your request;

  • Your explicit consent;

  • Compliance with legal obligations;

  • Provision of services to you;

  • Legitimate interests of Droper.ge or third parties, provided such interests do not override your fundamental rights and freedoms.

Purposes of Data Processing

We process user data for the following purposes:

  • Enhancing service quality and user experience;

  • Complying with legal requirements;

  • Handling complaints or resolving disputes;

  • Monitoring site activity;

  • Providing system notifications and updates;

  • Facilitating communication and feedback;

  • Testing features and launching new services;

  • Marketing and customer segmentation;

  • Informing users about purchases or obligations;

  • Preventing misuse of the platform;

  • Preventing unlawful activities under Georgian law;

  • Cooperating with authorized public institutions;

  • Protecting the legitimate interests of Droper.ge;

  • Any other legally justified purpose.

User Rights

As a data subject, you are entitled to request information about:

  • The nature of personal data being processed;

  • The purposes and legal basis for such processing;

  • The source of the data (if not directly collected from you);

  • Any third parties with whom the data has been shared;

  • The duration or criteria used for data retention;

  • The logic and effects of any automated decision-making, including profiling;

  • Access to a copy of your personal data.

Droper.ge will provide this information within 10 business days of receiving a valid request. If necessary, this period may be extended by an additional 10 business days, with written justification.

You also have the right to:

  • Request corrections or updates to your data;

  • Request restriction, deletion, or destruction of your data in applicable circumstances;

  • Request data transfer in a structured and machine-readable format;

  • Request the transfer of your data to another data controller;

  • Object to processing based on automated decision-making, unless processing is necessary or legally required;

  • Withdraw previously given consent and request the deletion of your account and related personal data unless another legal basis for retention exists.

To exercise any of these rights, you may contact our support team via email. We will respond to your request within the timeframes set above.

If you believe your rights have been violated, you may appeal to the Personal Data Protection Service of Georgia or seek legal remedy through the courts.

User Responsibilities

Users must ensure the personal information provided through the website is accurate and complete and should update it whenever changes occur.

Call Center and Communication

To ensure service quality, maintain records, and enhance security, Droper.ge may record and retain telephone communications. These recordings may be used for training or verification purposes.

Cookies and Website Usage

By using the Droper.ge platform, you consent to our use of cookies and similar technologies for session tracking, analytics, and personalization. You also acknowledge that your data will be stored and processed accordingly.

Minors

Droper.ge does not knowingly verify user age or personal details at the time of registration. If we become aware that a user is underage, we reserve the right to delete their data and discontinue providing services to them.

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